Privacy policy

Privacy Policy

At Madhavam Handlooms, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Payment-related information (processed securely through our payment providers)

  • Order History

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send order updates and shipping notifications.

  • Respond to your inquiries.

  • Improve our website and shopping experience.

  • Prevent fraud and maintain website security.

  • Send promotional offers and newsletters (only where permitted).

Payment Security

We do not store your complete payment information.

Payments are processed securely through trusted payment providers integrated with Shopify, following industry-standard security practices.

Cookies

Our website uses cookies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze visitor behavior.

  • Personalize your shopping experience.

You can manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

  • Shopify

  • Payment gateways

  • Shipping and logistics partners

  • Analytics providers

  • Marketing platforms (where applicable)

These providers receive only the information necessary to perform their services.

Data Retention

We retain your information for as long as necessary to:

  • Fulfill your orders.

  • Meet legal and accounting requirements.

  • Resolve disputes.

  • Maintain business records.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Withdraw marketing consent.

  • Contact us regarding privacy concerns.

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may use third-party services, including:

  • Shopify

  • Google Analytics

  • Meta (Facebook & Instagram)

  • Payment gateways

  • Shipping partners

These services operate under their own privacy policies.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Madhavam Handlooms

  • Email: Madhavamhandlooms@gmail.com

  • Phone: +91 8302391695

  • WhatsApp: +91 8302391695

  • Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

  • Location: Ahmedabad, Gujarat, India

We are committed to protecting your privacy and providing a secure shopping experience.